Frequently Asked Questions

How do I contact you?

If you would like to speak to us, please call on 0800 917 1103 or email

How do I place an order?

You can place an order online, over the telephone via 0800 917 1103 or by sending an email to

How do I change my order?

If you need to change your order, please call us on 0800 917 1103 or email

How do I return an item?

If you need to return an item, please call us on 0800 917 1103 or email to discuss.

How do I cancel my order?

If you need to cancel your order please call us on 0800 917 1103 or email to notify us as soon as possible.

Will I receive an order confirmation?

You will receive confirmation by email once your order is placed.

Do you ship internationally?

Unfortunately we don’t deliver outside mainland UK & Isle of Wight.

Do you have a catalogue I can browse?

Yes, we can send you a catalogue through the post. Please contact us to request one.

What payment options do you offer?

We offer a variety of secure payment methods. Web orders can be paid with American Express, Mastercard, Visa, or Stripe and orders over the phone can be paid with debit or credit card. You are welcome to apply for an account.

What should I do if my order has gone missing or has arrived damaged?

If your order arrives damaged, please let us know details within 3 days so we can investigate. Goods must be examined and signed for upon receipt. Your signature confirms that goods have been received in perfect condition. Any damage or discrepancy must be noted on the carrier’s sheet We request you take photos of the damages and send to us at

What if I have a problem with my order?

If you have a problem with your order, please get in touch with us on 0800 917 1103 or We will always do our best to help solve the problem!

When will I receive my order?

All stocked items are delivered on a 3-5 working day basis but each product has its own standard delivery time. When ordering, the product page will show a delivery timescale.